In September of 2016 I bought a digital program from someone to help with my complex PTSD. She has a YouTube channel with some really good content and within that channel she does some promoting of her program.
Back in 2016 the program was a little over $800. It included modules of PDFs to work through with exercises to do both in life and in writing. It also included guided meditations.
First problem I noticed is that the meditations were not downloadable. Someone else commented about that on the forum she provided for the group and the program creator ignored the comment.
When I started to listen to the recordings, I noticed some sudden sounds in parts of the ones I’d gotten to so far. I recognized them to be the squeaks her chair makes. I recognized them from hearing them in her videos.
In her videos, where she is just talking and educating, the sound was not that bad. But put that shit in a meditation, even someone without hyper-vigilance I imagine would be bothered by this.
I let my codependence get the best of me (being afraid of her reaction to my complaint) and my thinking that this was the answer to my Cptsd and so I didn’t bring it to her attention and ask her to fix it.
When I finally got the guts up to say something and send an email, it was six weeks after the fact and that is the length of the program, or the length of time it takes to get it all sent to your email.
In my original email I told her about the squeaky chair noises and how it startles me out of meditation. I asked if I could either have my money back or for her to fix it.
There was an exchange and she wanted to know the times of when they happened so I went through them and found them and emailed that info to her. She also of course refused to refund me any money, stating, “No after six weeks, you cannot get a refund.”
She also informed me that she would fix the recordings when she got a chance. I knew when she wrote it that it was bullshit and that she would not get to that task.
I’d stopped listening to the recordings long before I sent the email, because I kept getting startled out of the meditation type trance and it would agitate the shit outta me.
Losing that $800 has bothered me all this time. I don’t think constantly about it and I even have forgotten about it for a period of time. But it still comes back into my consciousness and when it does it just bothers me for weeks. And that’s where I am right now.
After all this time, I still want my money back. I think if she’s going to charge that much money for a program with meditations, she at least owes the customer recordings that don’t have squeaky chair noises that send someone with PTSD through the fucking roof. Or anyone for that matter. If you’re charging money for a product, don’t sell someone crap.
That’s my major complaint to be honest, the chair noises, and I’d be happy with half my money back.
Since I’d been thinking about this again, I went to my account to see if I could get in and I couldn’t so I sent an email.
The email stated that I was not able to get in even though I used my correct sign in info. I also included my order number and date of purchase. Then I went into asking if she’d fixed those squeaky chair noises in those recordings and again stated that I’d really like some money back if she hasn’t.
Well, I got two emails back. The first one included a link and said where on the page to log in. The second one said the same but with a subject line that said, “Second email just to be clear…”
And nothing addressing what I’d said about the recordings. Just blew it off and ignored it.
What would really be satisfying at this point is to write a review about those recordings, but my blog gets like no traffic so it’s not gonna get seen here. Where can I post something and get it seen and read. I’d even send her an email with a link to it so she can know exactly how I feel and what I think.
I know I fucked up by not getting in touch upon the first startle on the first recording. I should’ve swallowed my fear and co-dependency and emailed her right away. But she in turn is charging a lot of money for this program. At the very least people buying her program who have an exaggerated startle response might want to know this little detail.
In addition the program has gone up significantly in price and on her website, she states there is no refund at all at any time for anything digital. I’m pretty sure that’s illegal.
PS. I don’t need any advice on how I should not buy programs like this online. Believe me. I know. As much money as I’ve spent on so many different things, and after buying that one and having this experience I promised myself never again will I fall for anything or anyone on line marketing their program to heal from PTSD. It turned out also that a lot of what she had in there, I had thought of already. So it is true to a point, that the answers are inside yourself. Look within.
The advice I am looking for though, is how do I write something and get it to a wide audience? Facebook is not a good choice for me. I know too many people who would just minimize the experience and tell me to just suck it up. It would just hit on deaf ears. They are not my audience. And if people want to say that here, then I’d prefer you keep it to yourself and think of it as more of a blanket type of advice question. In general, how do I get anything I write out there to a broader audience? Thank you.